A.) Purpose
B.) Scope of flow
- From Website to Laptop and cellphone.
C.) Definition of Terms:
online meetings, screen share, and webinars.
D.) Overall Responsibility
User Support, End User
E.) Process Flow
PROCESS FLOW
RESPONSIBLE
DETAILS
Go to website https://help.webex.com/en-us/8bzter/Cisco-Webex-Meetings-Video-Tutorials
User / User Support
F.) Computer Setup Standard Evaluation:
Exceed standards – Done ahead of time w/o valid complaint
Meet Standard – Done on time w/o valid complaint
Below Standard – Done late or 1 or more valid complaint
10
5
2.5
Note:
The Video Tutorial speed is dependent on the internet access of the users
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