How to Create Support Ticket Request

ICT Department > Ticketing
When requesting for assistance, you can follow any of the two simple procedures below to create a Support ticket Request.
 
I. SUPPORT TICKET REQUEST via EMAIL: 
Create an email to send TO: ict.support@abrahamholdings.ph and follow the steps below.
  1. Email Subject, enter an informative and specific subject related to your problem e.g. "I cannot print on DocuCenter".
  2. Email Body, make sure you state all details of your problem. 
    TIP: Include an attachment of screenshots or any other support files that will help us to better understand your problem and resolve it in the shortest possible time.
  3. When done, click Send and one of our agents (ICT personnel) will get in touch or assist you.
  4. See the image below for a good example of email for Support Ticket request.
II. SUPPORT TICKET REQUEST via TICKETING SYSTEM: Create ticket using AbHI's Helpdesk System website.
     This is helpful in the event when your corporate email is inaccessible.
  1. Visit the Helpdesk Site: http://helpdesk.abrahamholdings.ph
  2. Click on the "Tickets" tab icon.
    You alternately you can follow the direct URL:
    http://helpdesk.abrahamholdings.ph/Main/frmTickets.aspx
  3. Select ICT Deor any appropriate Department you require assistance from and click Continue.

     
  4. Input all necessary information in the resulting form the click "Submit" once done.
    TIP: Include an attachment of screenshots or any other support files that will help us to better understand your problem and resolve it in the shortest possible time.
Keywords:
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Article ID: 50, , Modified: 1/30/2024 at 11:30 PM

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